FAQ

Do you have any questions or need help with any Banana Beauty products? You can find the answers to many of these questions in our FAQs.

• General

  • How can I get more information about the products?
  • Are Banana Beauty products cruelty-free?
  • Why do Liquid Lipsticks need to be shaken before use?
  More

• Our Products

  • Are Banana Beauty products natural?
  • Why are Banana Beauty products not 100% made with natural ingredients?
  • Why can the active ingredients isododecance be contained in Banana Beauty products?
  More

• Orders

  • How can I place an order?
  • What are the advantages of creating a user account?
  • How do I use a promotional code?

• Shipping

  • How do I track my order?
  • How much will my items cost to ship? How long will they take to arrive?
  • My shipping address is too long, what should I do?
  More

• My account

  • How do I create an account?
  • Why do I need an account?
  • Why can’t I log into my account?
  • Help, I forgot my password!

• Return process

  • Information about the right of withdrawal
  • Returns after withdrawal and in the case of complaints
  • How to return a package?

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