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FAQ

Do you have any questions or need help with any Banana Beauty products? You can find the answers to many of these questions in our FAQs.

  • General

    • How can I get more information about the products?
    • Are Banana Beauty products cruelty-free?
    • Why do Liquid Lipsticks need to be shaken before use?
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  • Our Products

    • Are Banana Beauty products natural?
    • Why are Banana Beauty products not 100% made with natural ingredients?
    • Why can the active ingredients isododecance be contained in Banana Beauty products?
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  • Orders

    • How can I place an order?
    • What are the advantages of creating a user account?
    • How do I use a promotional code?
  • Shipping

    • How do I track my order?
    • How much will my items cost to ship? How long will they take to arrive?
    • My shipping address is too long, what should I do?
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  • My account

    • How do I create an account?
    • Why do I need an account?
    • Why can’t I log into my account?
    • Help, I forgot my password!
  • Return process

    • Information about the right of withdrawal
    • Returns after withdrawal and in the case of complaints
    • How to return a package?

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